Welcome

Hello and welcome to Crystal Delights. My name is Julie and I aim to source and sell rare and not so rare natural and tumbled crystals at reasonable prices.

Payments

Most payment methods are accepted except cheques and payment over the phone.

Shipping

Our aim is to ship out orders within 1 to 2 days with orders being posted Monday to Friday with the exception of public holidays. Shipping on all items across the shop to the UK is FREE and for overseas customers the shipping is £9.00 no matter how big the order with tracking. The INTERNATIONAL TRACKED & SIGNED service will be used on all orders where applicable unless we are notified prior to the order being sent out, the buyer is responsible for letting us know any changes and we can be messaged through the Etsy Messaging Service. All orders are posted through Royal Mail and I always obtain proof of posting as a norm.

Any customs charges or taxes are the sole respondsibility of the customer so please check your countries policies before purchasing. Customs can unfortunately hold up an order and shipping could take longer than expected but this is beyond my control this is why overseas shipping includes tracking. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Under the Distance Selling Regulations you have the right to cancel the purchase within 14 days of receiving the item whether you have changed your mind or the item is faulty or not as described. The purchase must be returned in the same manner it was posted with the orginial packaging if applicable.

Return postage is payable by the customer if you simply change your mind or if the item is faulty etc then we will pay the return postage. Once returned and checked that the purchase is in the same condition it was posted then a full refund on the purchase price minus the shipping costs will be actioned within 7 days of receipt. If you are eligible for the return postage reimbursement it will be refunded at the same time.

Additional

**Disclaimer - Please note that healing crystal meanings are spiritual metaphysical information and are listed as a general information guide for those who are interested in this area. They are not in any way prescriptions or healthcare information and you should ALWAYS consult a doctor with any health care problems.**

Seller Information
Crystal Delights
Julie Woodridge
17 The Cleves
Liverpool
Merseyside
L31 9PR
United Kingdom

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